Hussein Tahan, DNSc, RN
Hussein Tahan is the Executive Director of International Health Services at NewYork-Presbyterian Hospital, the University Hospital of Columbia and Cornell, in New York City. He is responsible for the management and coordination of international joint venture activities and provision of management consulting services. Hussein has over 20 years of healthcare experience and has assumed leadership positions of various hospital departments. He has worked in not-for-profit academic and community hospitals, ranging in size from 250 to over 2,300 beds.
Hussein’s research has been in the field of case management and care coordination, mainly service delivery and roles and functions of case/care managers. Hussein is trained in the GE Six Sigma Performance Improvement Methodology and has facilitated and led improvement teams resulting in measurable benefits such as reduction in hospital length of stay, improvement in patient and family satisfaction/customer loyalty, cost reduction, and accreditation.
Hussein has published more than 80 articles and book chapters, and currently is a member of the editorial advisory boards of 3 journals (Professional Case Management, JONA Healthcare Law, Ethics, and Regulations, and Men in Nursing) and a manuscript peer reviewer for 4 other journals. He is the co-author of four textbooks on case management including the Case Management Society of America’s Core Curriculum for Case Management and Case Management: A Practical Guide for Practice and Education. Hussein is a recipient of the 1997 American Journal of Nursing Book of the Year Award.
Hussein has participated on national task forces including the National Transitions of Care Coalition; the Care Coordination Technical Advisory Board of the National Quality Forum; the Task Force on Nursing Competence of the National Council of the State Boards of Nursing; and the Cultural Diversity Council of the American Organization of Nurse Executives. Hussein is a past commissioner and Chair of the Commission for Case Manager Certification. He is an advisory board member of the Graduate Nursing program at Saint Peter’s College, New Jersey, and PCI Home Care Agency, New York.
Hussein earned his Doctorate in Nursing Science at Columbia University and Masters of Science, Nursing Administration at College of Mount Saint Vincent, in New York, and his Bachelor’s of Science in Nursing at the American University of Beirut, Lebanon. Hussein holds adjunct faculty positions at St Peter’s College in New Jersey and the American University of Beirut, in Lebanon, where he teaches graduate courses in nursing administration, quality/performance improvement, finance/budgeting and case management.
Nancy L. Nehmer holds a B.A. in elementary education from Wheaton College (IL), although she has worked in publishing since her senior year in high school. Trained first as a proofreader then editor, she has spent most of her vocational life in the editorial sector. With more than 25 years’ experience, she now operates her own freelance editorial business, doing work for associations, nonprofits, colleges, magazines, and publishing houses. She has authored two books, as well as a few published magazine articles. A short 2-year stint as an administrative assistant at the Certification of Disability Management Specialists Commission (CDMSC) introduced her to the world of disability case management. She currently serves as copy editor and CE contributor for CCMC’s CMBOK project.
Carole Stolte Upman, RN, MA, CCM, CRC, CDMS, CNLCP
Carole Upman is a catastrophic, senior case manager and life care planner. She is the president and founder of Chesapeake Disability Management in Maryland. Her practice has focused on the worker’s compensation industry since the late 1970’s and she is nationally certified as a rehabilitation counselor, disability management specialist, nurse life care planner and case manager. She served on the Commission for Case Manager Certification and chaired the Commission from 2002 to 2003. She currently serves on the Ethics and Professional Conduct Committee as a resource consultant and chairs the subcommittee focusing on revision of the Code of Conduct. Ms. Upman is a RN and holds masters in rehabilitation counseling from Towson University in Towson Maryland. She completed a Certificate on Aging at Johns Hopkins University in 2012. Ms. Upman has written numerous articles on diverse topics including: catastrophic case management, ethics, professional documentation, senior care, legislation and life care planning.
Victoria Loner, RN, BS, CCM, CMCN, PAHM
Victoria (Vicki) Loner currently works for the State of Vermont, where she is Deputy Commissioner for the Health Services and Managed Care Division at the Department of Vermont Health Access (DVHA). DVHA is the office within Vermont state government responsible for managing Medicaid, the State Children’s Health Insurance Program (SCHIP), and other publicly-funded health insurance programs.
In her current position, Ms. Loner oversees a variety of health services and managed care functions, including care coordination, clinical operations, pharmacy operations, program integrity, quality improvement, and member and provider services. She also is responsible for developing and implementing a number of special federal and state-funded grants and projects, including a quality demonstration grant through the Children’s Health Improvement Reauthorization Act (CHIPRA), and several initiatives through the Patient Protection and Affordable Care Act. Under her leadership, the integrated Vermont Chronic Care Initiative (VCCI) was honored nationally by the Care Continuum Alliance as winner of the “Outstanding Government Program” award; VCCI provides care coordination and case management services to the most medically complex and high risk Medicaid beneficiaries.
Ms. Loner began her health care career as a registered nurse (RN) and completed her Bachelor of Science (BS) degree summa cum laude in Health Care Administration and Nursing. She has been accepted into Dartmouth College’s Master of Health Care Delivery Science program, where she will begin her graduate studies in June 2012.
After working as a clinical care nurse, Ms. Loner moved into health care administration, in which she has held a number of progressively responsible positions in both the private and public sectors. She developed and managed a wide range of programs for health care insurers in Vermont and New Hampshire, including utilization management and review, care advocacy, case management, and credentialing. In addition, she led successful initiatives to achieve and maintain high levels of regulatory compliance and National Committee for Quality Assurance (NCQA) accreditation standards.
Ms. Loner holds many professional certifications in health care management, health systems administration, utilization review, managed care nursing, and case management. She is recognized locally and nationally for her unique combination of clinical, quality, and health care management expertise, her strong leadership and team development abilities, her in-depth knowledge of state, federal and national health care standards, and her commitment to continuous quality improvement.
Content for CMBOK is selected by an independent editorial board, which is required to comply with CCMC’s conflict of interest disclosure policies in accordance with IRS requirements.