Sylvia R. Titchenal, RN, MBA, HIA, ACM – SME

Currently Divisional Director of Case Management for Hospital Sisters Health System (HSHS) out of Springfield, IL, Sylvia has extensive management experience in hospital, insurance, TPA, government health systems (Tricare), and QIO settings. She serves as a case management consultant to other facilities in the Jefferson Health System, sharing her 25+ years of care management and 10 years of clinical experience. She also speaks and writes. Currently a board member, Sylvia served as the 2007-2008 Gateway chapter president for the American Case Management Association (ACMA). She is also a member of Association of Fundraising Professionals, WPS (MAC) Provider Outreach Education advisory committee, adjunct faculty for Athena Forums professional education website, as well as the recipient of the 2010 National Platinum Awards for Dorland Healthcare – Overall Case Management Program and finalist for Utilization Management Program. 

Titchenal received her diploma in nursing from the Missouri Baptist School of Nursing, AA and AS degrees from Belleville Area College (IL), a BS in healthcare management from Maryville University (MO), and MBA and MA from Webster University in health services management. She is currently working on her doctorate in public health at Walden University.