Frequently Asked Questions

What is the Commission for Case Manager Certification’s Case Management Body of Knowledge®?

The Case Management Body of Knowledge® (CMBOK®) is the first up-to-date, comprehensive, peer-reviewed online resource for the professional case manager and those interested in the practice of case management. It offers inclusive information in one place, in an easy-to-access, use and understand, Web-based format.

What was the impetus for the CMBOK®?
There has been a dearth of standardized information available about the field.

Case managers and future case managers expressed a hunger for resources to learn more about the profession of case management -- its requirements, processes, best practices, related regulations. Few resources exist to prepare professional case managers for their jobs, and there has been no single, comprehensive knowledge source to turn to about the process and practice of case management. Neither has there been a single reference work for established, board-certified case managers—those who have passed the Commission’s rigorous CCM® certification exam--to reinforce and refresh their knowledge of the foundational elements involved in case management.

Why now?
The advent of new models of care under health reform—in particular, the medical home and accountable care organizations--add another element of urgency to the quest for knowledge. Health care delivery is undergoing tremendous transformation, and case managers want to be prepared.

How do you envision CMBOK being used?
The CMBOK can be used by supervisors as a resource for staff training, by academic leaders to inform graduate programs, and by front-line case managers to inform patients and other members of the care team about the role of case management. For all case managers seeking continuing education credit, CMBOK is a peer-reviewed, trusted resource.

CMBOK is a source for continuing education and resource tool offering practice and process knowledge to equip today’s professional case managers with the foundational knowledge they need for effective and competent practice. The more up-to-date case managers are, the more standardized their practice, the more effective they will be.

How did all this come together?
The process began with a panel of subject-matter experts that met regularly and developed the framework, with the assistance of a case management researcher and an expert in creating knowledge frameworks. The subject-matter expert panel reflected diverse backgrounds: nursing, social work, vocational rehabilitation counseling and behavioral health specialists; and various case management practice settings. This expert panel developed a framework during a workshop in October 2009, drawing on the members’ own experience and expertise.

Next, a customer feedback group reviewed and approved the framework. At that point, a team of professional writers, copy editors and case managers/writers began developing content. They interviewed subject-matter experts, conducted literature reviews on the various topics and prepared the initial drafts. The CMBOK content was then peer reviewed by experts in the field, ensuring its quality and completeness.

Is the CMBOK complete? How will this stay current?
The CMBOK contains a rich breadth of knowledge, but it is a work in progress; more material is currently being prepared to add to it, and more is to come.

Adding to and updating the CMBOK is part of its evergreen design. The Commission is engaging a panel of subject matter experts representing the diverse health care community who will work actively with the CMBOK knowledge editor to identify additions, changes and/or product enhancements. This group will regularly review and update CMBOK to incorporate industry trends. Because of its evolving nature, the CMBOK will remain an up-to-date resource.

How does this fit into the Commission’s work?
The Commission has long been the leading advocate for advancement of the professional case manager and the practice of case management. In the past, its primary focus has been on the certification exam. But in light of the expanded role of the case manager in recent years—particularly on care coordination in new models of care delivery--it is committed to the advancement and evolution of the case management profession through related programs and services. CMBOK represents part of that evolution. The Commission envisions offering more programs and services that advocate for and enhance professional case manager practice, and promote excellence, through its recently introduced CMLearning Network.

Will CEs be available?
Yes!! A key advantage of becoming a CMBOK subscriber is that you will have the ability take quizzes that will allow you to acquire CE’s free of charge.  Additional quizzes will be added on an on-going basis to meet the ever changing needs of the case management community.

Will the CMBOK help me pass the CCM exam?
While the Case Management Body of Knowledge is not intended to be a study guide for certification, it will support learning and begin to establish standards for case management practice that may relate to certification. However, it is not necessary to purchase Case Management Body of Knowledge to pass the exam. Click here for more information about the certification exam.

Is it only for case managers?
No. It is for anyone seeking information about what a case manager does and the process the professional case manager uses.

The Commission intends for the CMBOK to be used in institutional, academic and employer environments as well. The content is appropriate for anyone with an interest in–or a need to know about–case management. That includes government agencies as well as quality and accreditation organizations.

I am new to case management. Why should I purchase a subscription?
The Case Management Body of Knowledge is the “go to” resource for information about the practice of case management. It can be used as a critical tool in training and orienting to the role and function of a new case manager (also called the “on-boarding” process). Case Management Body of Knowledge can guide a new case manager in learning all aspects of case management knowledge and skills necessary to achieve practice competency. It is the ‘gold standard’ for information on the practice of case management just like the CCM is the ‘gold standard’ of certification. The Case Management Body of Knowledge is a powerful way for case managers to invest in their own professional development.

I am a very experienced case manager. Why should I purchase a subscription?
Case Management Body of Knowledge is NOT just for “newbies”. The Case Management Body of Knowledge provides an up-to-date resource on emerging trends, new care delivery models, emerging technologies, and other factors influencing the practice of case management. The Case Management Body of Knowledge may offer information that improves the efficiency and effectiveness of case management practice that can improve outcomes, including clinical, financial, and satisfaction. The Case Management Body of Knowledge is a powerful way for case managers to invest in their own professional development.

I received a "Login failed" message when attempting to login. I thought I knew my username and password, but I cannot login with it. How can I login to the CMBOK?
Go to the Login Page and click "Reset Password". Then, enter either your email address on record or your username. Click the corresponding button to reset the password. Once you receive the new password in your email box, use it to login to the CMBOK site.

I reset my password, but I still cannot login to view the CMBOK content. What should I try next?
Verify you have an active subscription to the CMBOK. If you have not yet subscribed to the CMBOK, then please subscribe now! If you have subscribed and still cannot access the CMBOK content, please call The Commission at 877-971-2262.

I forgot my password. How can I login to the CMBOK?
Go to the Login Page and click the "Reset Password" link. Then enter either your email address on record or your username and click the corresponding button to reset the password. Once you receive the new password in your email box, use it to login to the CMBOK site.

I would like to subscribe to the CMBOK. How do I subscribe?
Go to the Subscription page and follow the steps to become a paid CMBOK subscriber.

How much does an annual subscription to Case Management Body of Knowledge cost?
The retail price for a 12 month subscription is $199.
The CCM only discounted price for a 12 month subscription is $99.

When does my subscription expire?
A subscription to CMBOK is for 12 months starting from the date your subscription is activated. You can check the expiration date of your subscription in the Your Account tab once you are logged into the CMBOK. You will be notified prior to your expiration date that it is time to renew your subscription.

Why do you need my profile information (i.e. years experience, specialty)?
We request this information to understand your needs and provide you with a better product. Since the content will be constantly monitored and updated, we want to ensure that we provide you with the resources you need to achieve and exceed your goals as case managers.

What payment methods do you accept?
You may use MasterCard, VISA or American Express to purchase your subscription.

I need a Purchase Order in order to subscribe to the CMBOK. How can I get one?
A purchase order can be sent to you so you can subscribe. Please call 877-981-2262 or help@cmbodyofknowledge.com for this request. You will need to provide your name, company name, mailing address, phone and email address, and the amount of subscription(s) to order. Corporate licensing discounts are available for multiple subscription orders. Checks are accepted, as well as AMEX, Mastercard and Visa for payment.

Are corporate licenses and/or discounts available?
For information about purchasing a corporate license and/or discounts for your facility, please contact The Commission at 877-971-2262.

How do I request a refund?
The Commission is dedicated to providing “gold standard” content to assist Case Managers be effective and successful. If you are not completely satisfied with your purchase, The Commission for Case Manager Certification offers a 30-day partial money-back guarantee on the Case Management Body of Knowledge. The 30 day partial money back guarantee is limited to one purchase per customer and per account. A processing fee in the amount of $34.95 will be charged for the cancellation of any 1-year subscription.

How will I know when new content has been added or updated?
After you log in, you will be directed to the Case Management Body of Knowledge home page. There, you will see “What’s New in CMBOK”. This section will list the topics that have been recently added or updated.

Can I e-mail a page?
Yes, you may email the Case Management Body of Knowledge content strictly for personal, noncommercial use, only to yourself or other subscribers, provided that all copyright and other proprietary notices (e.g., trademarks or service marks) contained on the Case Management Body of Knowledge content are retained. See Terms of Use for further information.

Can I print a page?
Yes, you may print the Case Management Body of Knowledge content strictly for personal, noncommercial use, only for yourself or other subscribers, provided that all copyright and other proprietary notices (e.g., trademarks or service marks) contained on the Case Management Body of Knowledge content are retained. See Terms of Use for further information.

ADA Compliance
Although the new cmbodyofknowledge.com website is still in its initial stages, we are improving our site to make it as accessible as possible for everyone, including those using assistive technology. To improve the accessibility of cmbodyofknowledge.com, we encourage users with disabilities to review the website and recommend suggestions on how to improve the site’s accessibility for users with disabilities. Comments can be sent to:
Email: help@cmbodyofknowledge.com
Phone: 877-971-2262
Fax: 856-439-0525,
Mail: Case Management Body of Knowledge
1120 Rt. 73, Ste. 200
Mount Laurel, NJ 08054
Attn: Disability Accessibility

It’s difficult for me to read the words on the CMBOK site. How can I enlarge or decrease the font size?
After logging into the site, look in the upper right hand corner of the screen for “Change Font Size.” The first icon will increase the font size; the second icon will decrease the font size; and the third icon will set the text back to the original size. By highlighting the text you’d like to view, and clicking on one of the icons, you can adjust the font size of the text on the site.

Will my email be sold to other organizations?
No, your email will not be sold to other organizations. The Commission will protect your privacy and your personal information will be secure.

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For any other questions, please contact the Commission by phone at 856-380-6836 or if you prefer, e-mail help@cmbodyofknowledge.com.